qweqa 1 Posted April 5, 2017 Share Posted April 5, 2017 since i downloaded and install / update ( wrobot ) , my anti-virus is deleting flies and saying it's high risk , so are those files are actually viruses ? or is this normal and happend to most of people downloading wrobot ? Link to comment https://wrobot.eu/forums/topic/5588-my-anti-virus-is-deleting-files/ Share on other sites More sharing options...
ikatzuki 2 Posted April 5, 2017 Share Posted April 5, 2017 Wrobot does NOT include viruses. Add the files/folder to white listed files on your antivirus. Link to comment https://wrobot.eu/forums/topic/5588-my-anti-virus-is-deleting-files/#findComment-25491 Share on other sites More sharing options...
qweqa 1 Posted April 5, 2017 Author Share Posted April 5, 2017 7 minutes ago, ikatzuki said: Wrobot does NOT include viruses. Add the files/folder to white listed files on your antivirus. hello , i don't know what is white listed files on my antivirus , can you explain to me what is that ? and how to do it ? Link to comment https://wrobot.eu/forums/topic/5588-my-anti-virus-is-deleting-files/#findComment-25492 Share on other sites More sharing options...
ikatzuki 2 Posted April 5, 2017 Share Posted April 5, 2017 11 minutes ago, qweqa said: hello , i don't know what is white listed files on my antivirus , can you explain to me what is that ? and how to do it ? It's basically just telling your anti-virus that the files are NOT a virus. What anti-virus do you use? I can help you whitelisting the files if you let me know which one :) Link to comment https://wrobot.eu/forums/topic/5588-my-anti-virus-is-deleting-files/#findComment-25495 Share on other sites More sharing options...
qweqa 1 Posted April 5, 2017 Author Share Posted April 5, 2017 thanks for helping me , im using norton security Link to comment https://wrobot.eu/forums/topic/5588-my-anti-virus-is-deleting-files/#findComment-25496 Share on other sites More sharing options...
ikatzuki 2 Posted April 5, 2017 Share Posted April 5, 2017 12 minutes ago, qweqa said: thanks for helping me , im using norton security I suggest you read this forum post here;https://community.norton.com/en/forums/whitelist-file Should help you get it to work! You need to go to your Quarantine area and remove the files from there. Hope this helps! If not let me know :) Link to comment https://wrobot.eu/forums/topic/5588-my-anti-virus-is-deleting-files/#findComment-25497 Share on other sites More sharing options...
qweqa 1 Posted April 5, 2017 Author Share Posted April 5, 2017 thanks again for helping me , i appreciate it Link to comment https://wrobot.eu/forums/topic/5588-my-anti-virus-is-deleting-files/#findComment-25498 Share on other sites More sharing options...
ikatzuki 2 Posted April 5, 2017 Share Posted April 5, 2017 Just now, qweqa said: thanks again for helping me , i appreciate it No problem! Let me know if you run into any issues or need anything else :) Link to comment https://wrobot.eu/forums/topic/5588-my-anti-virus-is-deleting-files/#findComment-25499 Share on other sites More sharing options...
qweqa 1 Posted April 5, 2017 Author Share Posted April 5, 2017 1 hour ago, ikatzuki said: No problem! Let me know if you run into any issues or need anything else :) hello , i just disabled my norton and everything works great now , but i still got files on norton > quarantine area , should i just remove them from history ? or restore them ? or restore & exclude ? thanks alot Link to comment https://wrobot.eu/forums/topic/5588-my-anti-virus-is-deleting-files/#findComment-25504 Share on other sites More sharing options...
ikatzuki 2 Posted April 5, 2017 Share Posted April 5, 2017 8 minutes ago, qweqa said: hello , i just disabled my norton and everything works great now , but i still got files on norton > quarantine area , should i just remove them from history ? or restore them ? or restore & exclude ? thanks alot If you re-downloaded the files after you disabled Norton you can just remove them from history :) Link to comment https://wrobot.eu/forums/topic/5588-my-anti-virus-is-deleting-files/#findComment-25506 Share on other sites More sharing options...
qweqa 1 Posted April 5, 2017 Author Share Posted April 5, 2017 3 minutes ago, ikatzuki said: If you re-downloaded the files after you disabled Norton you can just remove them from history :) sorry but im actually not very good in english , does "quarantine" means block ? because i re-downloaded wrobot and i did again install / update for wrobot , but the files on ( quarantine area ) i don't see them anymore on wrobot file , so should i click on restore ? Link to comment https://wrobot.eu/forums/topic/5588-my-anti-virus-is-deleting-files/#findComment-25507 Share on other sites More sharing options...
ikatzuki 2 Posted April 5, 2017 Share Posted April 5, 2017 Just now, qweqa said: sorry but im actually not very good in english , does "quarantine" means block ? because i re-downloaded wrobot and i did again install / update for wrobot , but the files on ( quarantine area ) i don't see them anymore on wrobot file , so should i click on restore ? Sorry i was under the impression you had re-downloaded the files and got it working. Use the "Restore & exclude" option to restore the files it deleted :) Should also "exclude" it from being deleted again! Link to comment https://wrobot.eu/forums/topic/5588-my-anti-virus-is-deleting-files/#findComment-25508 Share on other sites More sharing options...
qweqa 1 Posted April 5, 2017 Author Share Posted April 5, 2017 3 minutes ago, ikatzuki said: Sorry i was under the impression you had re-downloaded the files and got it working. Use the "Restore & exclude" option to restore the files it deleted :) Should also "exclude" it from being deleted again! you helped me alot , so thank you alot and i appreciate it ! Link to comment https://wrobot.eu/forums/topic/5588-my-anti-virus-is-deleting-files/#findComment-25509 Share on other sites More sharing options...
ikatzuki 2 Posted April 5, 2017 Share Posted April 5, 2017 26 minutes ago, qweqa said: you helped me alot , so thank you alot and i appreciate it ! No problem! Anytime :) Link to comment https://wrobot.eu/forums/topic/5588-my-anti-virus-is-deleting-files/#findComment-25510 Share on other sites More sharing options...
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