I just seen that all of it is in french lol.. not sure about this being an appropriate Terms page. The fact is though, we (digital good sellers) do not always have to refund everyone. In some cases you have legal obligations. But as @Matenia stated. The bot works. Getting banned is part of the overall thing. You can not use it as a Reason to get a refund. Because legally the reason matters the most if you have the right on a refund. You might see that different. It is not. Without a Reason, and you do not have one, you shouldn't get refunded. But PayPal is PayPal. We will see.